Do you accept returns or exchanges?

Yes! We'll gladly accept any returns for store credit or exchanges of new/unworn pieces. You have 3 days from the date of delivery to initiate a return and 14 days for exchanges.

Please see our Return Policy or Exchange Policy for more info.

Can I cancel my order?

Unfortunately, we have a no cancellation policy and all sales are final. Once an order is placed, it is sent straight to our fulfillment team to begin processing. Since we are a small team, processing cancellations would delay the shipping speed for all of our customers. We apologize for any inconvenience this may cause.

If you haven’t received your tracking number yet, contact us ASAP—we may be able to make changes to the items on your order. Once we respond to your order change inquiry, please get back to us within 48 hours, otherwise we will ship your order out as is.

Already received your tracking number? You can opt to return or exchange your order once you receive it. 

When will my order ship?

All orders typically ship within 24 to 48 hours from our warehouse in Michigan. We strive to offer exceptionally fast shipping because we believe great customer service comes before everything else. However, during the Black Friday/Cyber Monday weekend, please allow a few extra days for us to catch up on orders.

What are your shipping speeds?

All Dutch orders typically arrive within 1-2 days.

All International orders typically arrive within 1-3 weeks, but may face slight delays due to COVID-19.

I'm from outside Europe, do I have to pay customs?

All international orders are subject to local customs fees and are your responsibility to pay. Please check your country's customs website for more information on how customs fees are accessed. We cannot change a package's value and are not responsible for any fees incurred. Packages returned due to failure to pay will be refunded minus a shipping and 15% restocking fee.

Why haven't I received tracking yet?

While we aim to ship everything out within 24-48 hours, your order could be delayed for a few reasons. First, if you have an address error or other information on the order is incorrect then it could take additional time for us to fix the mistake and verify it is accurate. Another reason could be that your email was entered incorrectly and you have not been receiving updates. If you notice any mistakes on your order reach out immediately to info@toxicjewellery.com so we can correct it!

    Will your necklaces turn my neck green?

    Never, each chain and pendant we produce is made from a solid Stainless Steel base. The common cause for people having allergic reactions to plated jewellery is most often caused by cheap base metals such as copper and fake "Gold" plating. We only use real 18K Gold PVD and solid 316L Stainless Steel, the highest quality plating available. We guarantee all of our products have the capability of lasting a lifetime with proper care.

      Can you make me a custom design?

      While we do custom make every design on our site, we do not currently offer custom orders. If this ever changes in the future we will be sure to announce it.

        Limited Lifetime Warranty

        All of our products include a Limited Lifetime Warranty which guarantees that upon receiving the product, it will be free of material and manufacturing defects.* This warranty is valid for the duration of the original purchaser’s lifetime, beginning on the date of purchase directly through shopthryfty.com. However, the warranty will immediately become void if the product is purchased from an unauthorised retailer or third party. Note that this warranty only protects against damage caused by normal wear/use. Lost or stolen items as well as damage caused by carelessness are not covered under this warranty. In the event that your chain or connecting hardware breaks, we will honor this warranty and repair or replace the item, once the original item is shipped back to us. You are responsible for the cost of any postage to return the item to us, but not for the postage needed to reship the replacement item back to you. In the event that a damaged item is out of stock or not available, a store credit or item of equal value will be offered.

        To inquire if your jewellery is covered under this warranty, contact us at info@toxicjewellery.com with your name, address, order number and a detailed description of the issue.